Oct
11
“We separated print resources and e-resources because ‘clearly’ they are completely different beasts. Are they so separate and distinct to users’ mind? Not so much. But we separate them for the efficiency of ‘our’ operation. Users pay by being forced to take an additional step. Probably a decision as bad as Netflix and Qwikster.”
Netflix and Libraries: You Are What “Your Users” Think You Are, Not What You Think You Are – Library Hat (via shrinkinglibrarian)
(via shrinkinglibrarian)
